Frequently Asked Questions
Returns and Customer Satisfaction
Our Return and Exchange Policy
So, if you ordered the wrong product for your skin type (i.e. combination is a little too heavy for you and you think oily would be better suited for your skin type), let me know!!! I'm happy to send you the lotion you think will work better for you.
Please try our lotions/serums/etc. for at least two weeks before making a judgment call. It's common to have breakouts (I know I do) when switching skin care routines, and it's going to take at least two weeks to see a change in skin appearance/texture. I really think the longer you use our products, the more likely you are to love them, so if you aren't smitten during the first or second week, keep going.
If by week 4, you still aren't happy with your purchase, let me know!!
If you're trying one of the eye creams (coming in 2020), please use for at least a month (and preferably 6 weeks) before deciding if it's making a difference or not.
What about products that arrive damaged?
If a product arrives damaged, send a picture and I'll send you a replacement.
Are your products vegan and cruelty free?
Do your products contain gluten?
We do not use any ingredients that contain gluten, but we do not manufacture in a gluten free facility.
All of our skincare products are specifically formulated with skin health in mind, and our first rule with EVERY product is DO NO HARM. This mantra means that you will NEVER find harmful ingredients in our products or harmful ingredient combinations.
It also means that just making quality skincare products is not enough. Do no harm implies that Return to Eden does not harm the environment or local economies when sourcing our ingredients.
That is why we align with ingredient suppliers that offer EcoCert ingredients (more info here on EcoCert) and suppliers that have Zero Waste and Fair for Life certifications.
Fair for Life ensures working wages to employees at every stage of the ingredient pipeline from harvesting the crop to creating the oil, hydrosol, or essential oil (basically Fair Trade to infinity).
We’re making strides towards incorporating these same principles into our product packaging, and we’re starting to roll out some of our products in more sustainable packaging (recyclable bottles and paperboard tubes).
How serious are we about sustainability?
Right down to the product label! We’re changing our label supplier to a company that uses water-based ink and wind energy.
Our shipping containers are made from recycled material, and our packing is reused or recycled.